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Welcome to ZestAgain – Revitalizing the Heart of the Workforce

Hello and welcome!

I’m thrilled to introduce you to ZestAgain, a company born from a critical need within the healthcare workforce. 

If you haven’t been closely involved, you might have missed the signs – but our healthcare workforce is struggling. Many dedicated professionals are finding it harder to show up and stay present, feeling overwhelmed by the demands of their roles. For the past three years, I’ve had the privilege of working as an external consultant with over 1,000 healthcare professionals across Queensland and New South Wales. Through this work, I’ve listened to countless voices, each sharing their challenges, frustrations, and hopes for a better, more fulfilling work life. What do I find? 

The Heart of Our Work 

At ZestAgain, we focus on helping these professionals reconnect with the purpose and satisfaction that brought them to healthcare in the first place. Using validated tools, I measure key well-being metrics like Compassion Satisfaction, Burnout, and Secondary Traumatic Stress Scores. This awareness is a powerful first step, providing individuals and teams with a clearer understanding of their emotional and mental state. 

From there, the real journey begins – experimenting with new approaches to reclaim a sense of purpose and joy in their work. Every team I work with charts its own unique path, finding solutions that resonate with their specific challenges and dynamics. This isn’t about one-size-fits-all fixes – it’s about empowering teams to make meaningful changes on their own terms.  

Real, Measurable Impact
Over months of collaboration, I’ve seen firsthand the transformative power of this approach. Teams report significant improvements, including increased Compassion Satisfaction, reduced Burnout, and lower Secondary Traumatic Stress Scores. More importantly, I see people choosing to stay in their roles, reconnected to their purpose and more hopeful about their future. For some, it’s the first time in a long while they’ve felt truly supported.  

Expanding the Vision 

As demand for this work has grown, so too has ZestAgain. I’ve brought in talented coaches to help extend our reach, supporting not just healthcare professionals but also those in education, policing, and other essential service sectors – areas equally in need of support and rejuvenation. 

Why This Matters 

We can’t afford to lose more of our caring, dedicated service professionals. These are the people who keep our communities safe, healthy, and thriving, yet too often, the systems they work within fail to provide the same care in return. 

At ZestAgain, our mission is simple but urgent: to help these vital workforces rediscover their zest for the work they do, creating healthier, more resilient teams that benefit all of us. 

If you’re ready to support your team’s well-being, we’d love to talk. We offer a range of approaches to help your people find the fulfillment they deserve at work. 

Talk soon, 

Sue cosgrove zest again

By Sue Cosgrove

Founder of Zest Again
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