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Are We Truly Supporting Our Staff? Rethinking Wellbeing in Service Industries

Are We Truly Supporting Our Staff? Rethinking Wellbeing in Service Industries

People working in service industries such as Health, Justice and Education often face long-term chronic stress including witnessing suffering, extensive working hours, shift work, exposure to traumatic stories, and challenging working conditions that are increasingly exposing them to violence and threats on a daily basis as society evolves.

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A Weekend Wake-Up Call: The Power of Pause

A Weekend Wake-Up Call: The Power of Pause

Recently, I flew to Melbourne for a rare sporting event: the Wallabies versus the British Lions, a match that rolls around only once every 12 years. Rugby isn’t really my thing, but my amazing husband is passionate about it, so this trip was for him—a chance to revel in something he truly loves.

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Following Up last weeks Blog: Compassionate Phrases for the Moments That Matter – some Phrases for your Toolkits

Following Up last weeks Blog: Compassionate Phrases for the Moments That Matter – some Phrases for your Toolkits

Following Up last weeks Blog: Compassionate Phrases for the Moments That Matter – some Phrases for your Toolkits.

This week’s workshops built beautifully on the reflections from our last blog, When Compassion Meets Capacity. One theme that continued to resonate was the challenge of knowing what to say — especially when someone is emotionally overwhelmed or reacting strongly to their own distress.

Participants were keen to explore practical, compassionate phrases they could genuinely use in the moment — words that support, de-escalate, and show care without sounding scripted or forced.

Here are some powerful, adaptable phrases you might consider adding to your own toolkit. Simple, human, and kind — give them a try and see what fits for you.

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Anger – Why can it surprise us at times?

Anger – Why can it surprise us at times?

Hello!   How are you? Do you make time to check in with yourself and ask that question sometimes?  “How am I”? – take time reflect here……  Anger has been a discussion topic recently and I wanted to share some thinking on this.  A coaching friend Celeste Cleary and I...

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Compassion Fatigue of Aged Care Workforce

Compassion Fatigue of Aged Care Workforce

Hello!   How are you? What does it feel like to work in your space at the moment?  That was the question I posed to many incredible teams working in Aged Care during a recent project that ran from February 6th to 10th. Over five days, I had the privilege of visiting...

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