This week’s workshops built beautifully on the reflections from our last blog, When Compassion Meets Capacity. One theme that continued to resonate was the challenge of knowing what to say — especially when someone is emotionally overwhelmed or reacting strongly to their own distress.
Participants were keen to explore practical, compassionate phrases they could genuinely use in the moment — words that support, de-escalate, and show care without sounding scripted or forced.
Here are some powerful, adaptable phrases you might consider adding to your own toolkit. Simple, human, and kind — give them a try and see what fits for you.
Opening the Conversation Gently
“It seems like something’s really bothering you — do you want to talk about it?”
“I can see you’re upset. I’m here to listen if you’re open to it.”
“Would it help to take a moment together and check in?”
“Let’s slow this down a bit — what’s going on for you right now?”
Showing Empathy and Validation
“That sounds really frustrating. I can understand why you’d feel that way.”
“It’s okay to feel upset — I just want to make sure you’re okay too.”
“I get that this matters to you. Your feelings are valid.”
Offering Support or Space
“Would it help to step away for a bit and come back to this?”
“Do you want to take a breather together, or would you prefer some space?”
“I’m here to support you, not to judge you.”
Encouraging Collaboration and Resolution
“Let’s see if we can work through this together.”
“What would help you feel more heard right now?”
“I want to understand — how can I best support you?”
These can be adapted based on your authentic way of being, your tone, relationship with the person, and the environment. Always keep your own body language and voice calm and open, which helps more than words alone.
